Terms & Conditions – Complete Terms and Guidelines for Using the z99 Platform

1. Introduction & Definitions

These terms and conditions ("Terms") form a legal agreement between z99 ("Platform", "we", "us") and its users ("User", "Player", "you"). By using the z99.ng website or mobile app, you are considered to have accepted these Terms.

Definitions of key terms used in these terms and conditions:

• "Account" — Your personal gaming account registered with z99.
• "Balance" — The total funds held in your account.
• "Bonus" — A special reward or additional credits granted by z99.
• "Wagering Requirement" — The number of times bonus funds must be wagered before a withdrawal can be made.
• "KYC" — Know Your Customer, the identity verification process.

Z99 is a licensed online gaming platform. We believe transparency is the foundation of trust, so these terms have been written in plain, straightforward language.

2. Eligibility & Registration

To create an account on z99, the following requirements must be met:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in your country.
• No individual may hold more than one account.
• All information provided at the time of registration must be truthful and accurate.
• Anyone previously banned by z99 is not permitted to register a new account.

During registration, you must provide a valid email address, password, and basic identity information. z99 reserves the right to request additional identity verification at any time.

3. Account Management

Account Security

Your account password and login credentials are strictly confidential. You must not allow anyone else to access your account. Any password breach or unauthorized access must be reported to z99 support immediately.

Verification Process

After registration, your email must be verified within the specified timeframe. A copy of your national ID or passport may be required before withdrawals. Payments will be held until this verification process is complete.

Update Account Information

Any changes to your name, address, or payment details must be reported to z99 support. z99 will not be liable for any transaction issues arising from outdated information.

4. Deposits & Withdrawals

Deposit

Deposits on z99 can be made using popular mobile banking methods available in Bangladesh. Deposits are generally credited to your account instantly. The minimum deposit amount is stated on the platform.

• Only deposit from your own payment account.
• Third-party payments are not accepted.
• If you experience a deposit issue, please contact support within 12 hours.

Withdrawal

Your account must be fully verified before a withdrawal can be processed. Withdrawals typically take 1–3 business days. Wagering requirements must be met before any bonus balance can be withdrawn.

• Withdrawals can only be made to the same payment method used for your deposit.
• Z99 may carry out additional verification for any suspicious transactions.
• Z99 reserves the right to suspend a withdrawal if fraud is suspected.

5. Bonuses & Promotions

Z99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own specific terms and conditions, which are detailed on the relevant offer page.

General Bonus Terms

• The relevant terms must be met in order to claim a bonus.
• Withdrawing while a bonus is active may result in the bonus being cancelled.
• The same bonus cannot be claimed more than once.
• Z99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus terms are violated, the bonus and any associated winnings will be forfeited.

Wagering Requirement

Most bonuses carry a wagering multiplier (e.g., 20x, 30x). This means you must wager the bonus amount multiplied by that number in total bets. For example, a BDT 100 bonus with a 20x wagering requirement means you must place BDT 2,000 in total bets.

6. Gaming Rules

All games on z99 are sourced from licensed providers and powered by RNG (Random Number Generator). Every game result is entirely random and impartial.

• If you experience a technical issue during a game, please contact z99 support.
• Once a bet is confirmed, it cannot be changed.
• Z99 is not responsible for any game interruptions caused by network issues.
• If a technical error is detected in a game, the bet for that round will be refunded.
• Your account must have sufficient balance to play.

Live Casino Special Rules

The dealer's decision is final in all live games. If you have a complaint regarding a dealer, contact support — a review of the recording will be used to reach a decision.

7. Prohibited Activities

The following actions are strictly prohibited on z99:

• Using automated software, bots, or scripts to play games.
• Creating multiple accounts to collect bonuses.
• Colluding with other players to manipulate game outcomes.
• Intentionally exploiting any system bug or vulnerability.
• Using another user's identity or defrauding other users.
• Engaging in money laundering or using funds from illegal sources.
• Attempting to hack or gain unauthorized access to z99's systems.

Z99 reserves the right to permanently close accounts, confiscate balances, and take legal action where necessary if these rules are violated.

8. Responsible Gaming

Z99 believes gaming is for entertainment, not addiction. The safety and well-being of our players is our top priority.

• Players can set their own daily, weekly, or monthly deposit limits.
• You may request a temporary or permanent self-exclusion from the platform at any time.
• If you encounter any gaming-related issues, please contact support.

For more information, visit our Responsible Gaming Visit the page.

9. Privacy

Z99 is committed to protecting your personal information. We never sell your data to third parties. For full details on how your information is collected, stored, and used, please refer to our Privacy Policy Available on the page.

Information may need to be disclosed for legal purposes or upon request from a licensing authority.

10. Account Closure

Closed by You

You may close your account at any time by contacting support. Please make sure to withdraw any available balance before closing your account.

Closed by z99

Z99 may suspend or close an account under the following circumstances:

• Violation of the terms and conditions.
• Upon evidence of fraudulent or deceptive activity.
• If evidence of using a false identity is found.
• After an extended period of inactivity (more than 1 year).
• At the direction of a legal or regulatory authority.

11. Limitation of Liability

Z99 shall not be held liable for the following:

• If a game is interrupted due to loss of internet connection.
• In the event of an issue with a third-party payment system.
• If your account credentials are exposed due to your own negligence.
• Due to unexpected technical issues or server downtime.

However, if any loss occurs due to z99's own error, it will be reviewed and resolved accordingly.

12. Changes to Terms

Z99 reserves the right to update these terms and conditions at any time. For significant changes, notice will be sent to your registered email or posted on the platform.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.