Privacy Policy – How z99 Keeps Your Data Safe

1. Introduction

Z99 ("we", "us", "our") takes your privacy seriously. This Privacy Policy applies to all users of the z99.ng website and mobile app (the "Platform").

This policy clearly states what data we collect, why we collect it, how it is used, and what steps we take to protect it. By creating an account or using the Platform, you agree to this Privacy Policy.

Our policy is simple — your data belongs to you. We only use what is necessary to provide our services.

2. Information We Collect

Identity Information

What We Collect at Registration:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (collected during KYC verification)

Financial Information

What We Collect for Transactions:

• Payment method details (mobile banking number)
• Deposit & Withdrawal History
• Transaction Amount & Date

Technical Information

Data collected automatically while you use the platform:

• IP Address & Device Information
• Browser Type & Operating System
• Session duration and page visit data
• Gaming History & Activity Logs

3. How We Collect Information

Z99 collects information in the following ways:

• Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically: Platform usage data collected via cookies, log files, and similar technologies.
• From Third Parties: Relevant data received from payment providers or identity verification agencies.

4. How We Use Your Information

Your information is used only for specific purposes:

5. Information Sharing

Z99 never sells your data. However, we may share certain information with third parties in specific circumstances:

• Payment Providers: Information required to complete your transaction.
• Identity Verification Agencies: To complete the KYC process.
• Game Providers: Minimum data necessary to operate the games.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Security Agencies: To prevent fraud or unlawful activity.

In all such cases, we ensure that third parties keep your data secure and do not use it for any other purpose.

6. Cookie Policy

Z99 uses cookies to enhance your experience on the Platform. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps us understand how well the site is performing.
• Functionality Cookies: To remember your preferences, such as language settings.
• Analytics Cookies: To analyze user behavior and improve our services.

Most browsers allow you to manage cookies through their settings. However, disabling essential cookies may prevent the platform from functioning properly.

7. Security Measures

Z99 uses the following technologies and practices to protect your data:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Encrypted Database — sensitive information is stored in encrypted form.
• Two-factor authentication (2FA) — securing access to your account.
• Firewall & DDoS protection — defending against external attacks.
• Regular penetration testing — to identify and address vulnerabilities.
• Restricted access controls — only authorized personnel can view your information.

8. Your Rights

As a z99 user, you have the following rights:

• Right to Access: You can find out exactly what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Data Portability: You may request your data in a structured, portable format.
• Right to Object: You may object to the processing of your data in certain circumstances.
• Right to Restriction: You may request to restrict the processing of your data.

To exercise any of your rights, please contact our support team. We typically respond to requests within 30 days.

9. Data Retention Period

Z99 does not retain your data longer than necessary:

• Account Information: For the duration the account is active, and 5 years after closure.
• Transaction Records: Up to 7 years when required by law.
• KYC Documents: 5 years after account closure.
• Gaming Logs: Up to 3 years.
• Support Contact: Up to 2 years after resolution.

Data is securely deleted after the retention period has expired.

10. Protection of Minors

Z99 strictly enforces an 18+ policy. We never knowingly collect information from anyone under 18. If we discover that a minor's data has been collected by mistake, it will be deleted immediately upon becoming aware.

A note for parents — please keep your devices and z99 account out of reach of minors.

11. Policy Changes

We may update this Privacy Policy to keep pace with legal, technical, or business changes. For significant updates:

• A notice will be sent to your registered email address.
• A clear notice will be posted on the platform.
• The "Last Updated" date at the top of the page will reflect the change.

Continued use of the platform after any changes constitutes acceptance of the updated policy.

12. Contact Us

Contact us for any privacy-related questions or requests:

• Email: [email protected]
• Live Chat: Click the chat icon on the platform
• Support: [email protected]

We typically respond to privacy-related requests within 3 business days.